How We Work Together

[vc_row][vc_column][vc_column_text css=”.vc_custom_1458767051150{margin-bottom: 25px !important;}”][googlefont font=”Open Sans” float=”none” line_height=”1.5″ size=”19px” margin=”10px 0 20px 0″ color=”#ooo” align=”left”]We know that outsourcing to an agency such as ours for the first time often prompts a few questions and concerns. How successful will we be in interpreting your needs? Will we be effective? Will we be efficient? How much will we charge?.[/googlefont]


Service Fees

At Organised Confusion, project costs are based on your needs and budget. We adhere to our estimates unless specifications change.

Appointments & Bookings

Appointments and bookings are available during our standard office hours (Monday to Friday 9am – 5pm). Please note, we offer one free consultation. All subsequent appointments/bookings are charged at our standard rates. 24 hours notice will be required for any cancellations. In instances of late cancellation, late arrival or no show, the scheduled time will still be payable. We guarantee to honour our appointments/bookings with punctuality.

Project Management

Projects are scheduled on a first-come, first-serve basis with priority to ongoing retainer clients. Good practices are by booking projects as early as possible. On commencement of projects it is advisable to be reactive, responding to questions, approvals, payments and content requests. The latter will help eliminate any delays.

Laying The Foundation

The first thing we do after being assigned a project is schedule information-gathering meetings with your key staff. We are interested not only in scheduling, budget and job specifications but also in your preferences, target audience, and objectives. We will want to know all the user features and benefits of the product or service. Although this process is somewhat time-consuming, it is crucially important. It will help you sharpen your focus and objectives, and it will help us to ensure that what we produce is not only creatively excellent but also on brand and on target.

Developing The Right Ideas

Despite popular misconceptions good creative work does not often come in a flash of inspiration; usually it comes from lots of trial and error. This is why we also need to take the time to consider several approaches (concepts), work them through and try them out. If necessary, revise them. In addition, there are usually some practical and functional ends we need to tie up before submitting our ideas including subcontractor availability, production estimates, scheduling requirements, etc. All this, plus the need to schedule our workflow in a business like fashion, means that we normally ask for up to two weeks, depending on the job’s complexity, before we submit our ideas (concepts) for your review. However, if you have an urgent project or deadline pressure we can adjust our workflow, timeline and fees accordingly.

It is our experience that it is best if we first present our rough concepts to your project manager and just one or two others. This ensures that we all stay focused on the problem and are not distracted by too many personal opinions. They are adequate to convey what we believe is the best approach to take, taking into consideration your budget, schedule, objectives, and preferences. On the other hand, they are not so well developed as to have wasted time and effort if we need a course correction.

After presenting, feedback will be taken. The more objective and specific you can be the better we will be able to respond. Comments are our input for revising the rough concepts into a finished one. Revision normally takes us about a week and we schedule a second presentation shortly thereafter.

From the input at this second presentation meeting further minor refinements are made as necessary. We also finalise the production timetable, the scheduling of additional services such as photography, illustration and filming.

Ensuring Your Satisfaction

We recommend the finished (layout) (copy) (illustration) be routed to the appropriate decision makers, for fact and detail checking only, reserving stylistic and subjective decisions to your project manager. To avoid costly confusion it is also important that all communication with us comes from the project manager. During the course of the project we will keep your project manager informed of our progress. Activities that will affect the schedule or budget are identified in writing. Our goal is to keep your project moving ahead quickly, smoothly and cost-effectively: Allowing us to deliver better results than anticipated.

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